What is a CORE and why do I have to pay a deposit?
All remanufactured products are sold on an "exchange" basis, meaning you are exchanging your rack or pump for a remanufactured one.  A "core" refers to your old rack or pump.  A core deposit is a deposit you pay until such time that you return a good core to us (in essence you are buying a remanufactured product and its core).  The core deposit is refundable when you return your old rack or pump, however your core is subject to the suppliers acceptance criteria.  For instance: a damaged core cannot be economically remanufactured therefore it has no value.  Damage cores are not refundable.  Damage cores are typically cores that have been in an accident or fire, they are bent, broken, have been disassembled or are missing parts.  In most instances you will not have a problem getting your core deposit back if you:  (i) know your rack or pump is not "damaged" and (ii) you are on the level with the supplier.   Most core returns as most replacements are for leaks or normal wear.

Core returns must be of the same make and model, for example: if you are purchasing an M3 rack you must return an M3 core.

The "quality" of the core is important to you and the remanufacture.  A high quality remanufactured product starts off as a good core.  If you return a core that is damaged and the remanufacture accepts it, you have to wonder about the quality of the product they are selling you.

About Cores
The core you have can usually be remanufactured and then sold again. By sending us your old part we are able to dramatically lower the cost of components and save you money. Once we receive your acceptable core (see below for more on this), we will refund the deposit. You have 30 days to return the core.

The returned core must be all in one piece with nothing broken or missing.  The following are not acceptable; bent tie rod ends, broken mountings, damaged pinion splines, damaged steel lines, damaged port threads, or damaged housing.  If it does not meet these then do not return the core. If you are not sure call us.  MG Supplies reserves all rights to determine reusable cores. 

Core Return Policy
All cores must be received within 30 days of shipping for full credit.  Cores received after that time may be subject to fees and current market prices.  Please see below to determine which cores are good and will be receiving credit.    

Core refunds are credited once a week.  Please allow up to two weeks to receive your core refund from when we receive the core.  You will be credited in the same manner as payment.  Please be patient and avoid calling or emailing until a full two weeks has passed and you have checked your statement. 

The following cores are NOT good and will NOT receive credit:

Rack and Pinion
Cores with the following problems are unacceptable:
Bent Tie Rod Ends
Broken Mountings
Damaged Pinion Splines
Damaged Steel Lines
Damaged Port Threads
Damaged Housing
Cut Solenoid Wires or Damaged Solenoids 

Steering Gear Box
Cores with the following problems are unacceptable:
Broken or Stripped Mountings
Damaged Input Shaft Splines
Damaged Port Threads
Damaged Housing
Damaged or Stripped Pitman Shaft.
Cut Solenoid Wires or Damaged Solenoids 

Power Steering Pumps
Cores with the following problems are unacceptable: 
Broken or Stripped Mountings
Damaged Port Threads
Broken or Damaged Reservoir Housing
Bent or Broken Return Tubes
Scored or Stripped Pulley Shafts.
 

Most cores are fully refunded unless visibly not good.  Special order cores, or parts that are considered ‘critical core’ will be very carefully inspected before refunds are given.  These parts must be in very good condition to receive credit. 

Partial core credits are given only at the discretion of MG Supplies.